Support from profile audit to customer feedback
See how each tool helps your team keep information useful, invite honest reviews and respond with care. Availability depends on the setup for each location.
Audit
Google Business Profile audit
Review listing completeness and key business details, including categories, hours, photos, services and contact information. Results reflect data captured for the audit.
Inputs
Profile details and available public data
Output
Findings and next actions
Timing
By arrangement
Access
Public profile link to begin
Analysis
AI audit summary
Combine profile observations, sampled reviews and nearby competitor context into a readable summary of strengths, gaps and suggested priorities.
Inputs
Profile, review samples, nearby profiles
Output
Summary and recommendations
Scope
Point-in-time audit
Availability
After audit data is ready
Review support
Review replies
AI drafts a concise, relevant reply using the branch’s tone and the review’s language when clear. Positive and critical reviews follow different approval paths. Live posting depends on Google access and setup.
Output
Suggested reply drafts
Languages
Confirm for your workflow
Publishing
Depends on account setup
Safety
Review and approval rules apply
Content
Google posts from Facebook Page updates
The planned Page source workflow adapts an eligible public Facebook update into a Google-ready post so messages stay consistent. The first rollout uses reviewable drafts; automatic publishing is planned for a later phase.
Output
Adapted Google post draft
Review
First rollout: draft review
Publishing
Later phase: automatic when enabled
Topics
Business-specific
Reporting
Monthly performance report
Review available rating, review and response metrics in a monthly report. After setup, a Zalo group notification tells the configured client group when the report is ready.
Includes
Available profile metrics
Cadence
Monthly, subject to service setup
Notification
Configured Zalo group
Delivery
Report link notification
Client notifications
Zalo critical-review alerts
A configured location group can receive an alert about a newly detected critical review. The manager can investigate and review a suggested reply before posting when the workflow is enabled.
Trigger
New critical review
Destination
Configured location group
Setup
Zalo group connection required
Availability
Integration dependent
Review access
Location-specific review QR
Generate a digital QR design using the location review link. Customers choose whether to leave an honest review; no review volume or rating outcome is promised.
Output
Downloadable QR design
Destination
Location review link
Use
Invite voluntary feedback
Physical items
Confirm separately
Local context
Nearby competitor comparison
Compare nearby listings and available review signals from the audit snapshot. This is not ongoing rank tracking or a ranking guarantee.
Inputs
Nearby public profile data
Metrics
Available profile and review signals
Cadence
Audit snapshot
Use
Inform next actions
Talk through your profile
We can review your goals, locations, required access and current service options.
Contact FightLite AI